Privacy Policy

Effective Date: 6th May 2025

This privacy policy applies between you, the User of this Website, and MISSION SUPPORT NETWORK (UK) CIC, the owner and provider of this Website. MISSION SUPPORT NETWORK (UK) CIC takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions, which can be found at: www.missionsupport.uk/terms.

Please read this privacy policy carefully.

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data

Collectively all information that you submit to missionsupport.uk via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features. See the section headed "Cookies" for further details.

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the UK GDPR and the Data Protection Act 2018.

UK GDPR

The General Data Protection Regulation as it forms part of the law of England and Wales, Scotland and Northern Ireland by virtue of the European Union (Withdrawal) Act 2018.

User or you

Any third party that accesses the Website and is not either (i) employed by MISSION SUPPORT NETWORK (UK) CIC and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to MISSION SUPPORT NETWORK (UK) CIC.

Website

The website that you are currently using, www.missionsupport.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of MISSION SUPPORT NETWORK (UK) CIC and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, MISSION SUPPORT NETWORK (UK) CIC is the "data controller". This means that we determine the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data, which includes personal Data, from you:

a. name;

b. contact Information such as email addresses and telephone numbers;

c. IP address (automatically collected);

d. web browser type and version (automatically collected);

e. operating system (automatically collected);

f. in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

Data that is given to us by you

MISSION SUPPORT NETWORK (UK) CIC will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you enter a competition or promotion through a social media channel;

c. when you elect to receive marketing communications from us;

d. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. improvement of our products / services;

b. transmission by email of marketing materials that may be of interest to you;

c. contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent applies when you have previously engaged with us. Under this basis, we will take your consent as given unless you opt out.

b. for other types of e-marketing, we are required to obtain your explicit consent;

c. you can withdraw consent at any time. See the section headed "Your rights".

We may use your Data to show you MISSION SUPPORT NETWORK (UK) CIC adverts and other content on other websites. If you do not want this, please disable cookies as described below.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a username that is unique to you;

b. we store your Data on secure servers.

We have measures in place to deal with any suspected data breach. Please contact us at info@missionsupport.uk if you suspect any misuse of your Data.

Visit www.getsafeonline.org for advice on online safety.

Data retention

We will only retain your Data as long as necessary unless a longer period is required by law.

Even if deleted from live systems, Data may remain in backups for legal or regulatory purposes.

Your rights

You have the following rights:

a. Right to access – request copies of your Data

b. Right to correct – correct inaccurate Data

c. Right to erase – request deletion of your Data

d. Right to restrict – limit how we use your Data

e. Right to data portability – move your Data

f. Right to object – object to how we use your Data

To exercise any of these rights or withdraw consent, contact: info@missionsupport.uk

If you’re unhappy with our handling of your Data, you can contact the UK ICO: https://ico.org.uk/

Please keep your Data with us up to date.

Links to other websites

This Website may link to other sites. We are not responsible for their content or privacy policies.

Changes of business ownership and control

MISSION SUPPORT NETWORK (UK) CIC may, from time to time, expand or reduce our business, and this may involve the transfer of control of all or part of the company. Data will, where relevant, be transferred and the new owner may use the Data under the terms of this privacy policy.

We may also disclose Data to a prospective buyer.

We will take steps to ensure your privacy is protected in such cases.

This Website may place and access Cookies to enhance your experience. We comply with current UK and EU Cookie Law.

A consent message will appear on your first visit. You may opt out, but some features may not work properly.

Cookies may be used for:

Analytical/performance – to improve site functionality

Functionality – to personalise your experience

Targeting – to tailor advertising

See our Cookies Schedule for full details.

You can manage cookies in your browser settings.

For more information on cookies, visit www.aboutcookies.org.

General

You may not transfer your rights under this privacy policy. We may transfer ours where your rights are not affected.

If a provision is found invalid, the rest of the policy remains in effect.

No delay or omission in exercising rights is a waiver.

This policy is governed by the law of England and Wales. Disputes are subject to the jurisdiction of English and Welsh courts.

Changes to this privacy policy

MISSION SUPPORT NETWORK (UK) CIC may update this policy as required. Any changes will be posted on this page. Continued use of the Website constitutes your acceptance.

You may contact MISSION SUPPORT NETWORK (UK) CIC by email at: info@missionsupport.uk

Attribution

This privacy policy was created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Analytical/performance

We use the following analytical/performance cookies:

Visitor Analytics

As a website owner using Visitor Analytics, we are using cookies to collect data about visitors, device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement. For more information on specific cookies that Visitor Analytics uses, please see the following: https://www.visitor-analytics.io/standard-cookie-information

Cookies List